Friday, November 20, 2009

Why will Beta Mail load inbox but lock up on individual messages? Just started having problems on 5/

In-box opens but when you try to select a specific message, the "Loading Mail" activity pops up and continues to try to load in the viewing window without ever accomplishing the task.



Why will Beta Mail load inbox but lock up on individual messages? Just started having problems on 5/15.?microsoft word



Most likely: You may have a corrupt cache file -- it makes all KINDS of things go wonky. Try this: clear your history, temporary files (this one takes a while 鈥?wait for the hourglass to stop) %26amp; cookies, restart the computer and retry. . Here is the HELP link for how to do this in different browsers: http://help.yahoo.com/l/us/yahoo/mail/ya...



Also: If it is STILL doing it, scripting may be disabled in your Internet Explorer. This may happen due to updates. To enable scripting, follow the instructions on this HELP page (it is for Messenger, but it may help here as well): http://help.yahoo.com/l/us/yahoo/messeng...



You may also need to disable RESEARCH add-on in IE6 due to recent updates:



Disable Internet Explorer 6.0 add-ons:



1. From "Tools" menu, select "Manage Add-ons"



2. Click on the "Research" add-on if present, and then click Disable.



3. Close and relaunch the Internet Explorer internet browser.



I recently read that you may need to increase your virtual memory size to over 550MB for it to work properly, or try accessing your mail through your Messenger account 鈥?for some reason that works better.



If none of this works, contact:



Yahoo! Customer Service



866-562-7219



408-349-3300



Yahoo Personal Email: 866-492-4664



Yahoo Small Business: 866-562-7219



8am - 5pm M-F (Pacific Time)



cc-advoc@yahoo-inc.com

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